Purchase Experience Questionnaire


Are you a current Colour Tech customer or a new customer? Current   New  
How did you place your order? eMail
Fax
In Person
Mail
Online
Telephone
Please rate your experience in these areas:
  Excellent Good Fair Poor N/A
Order Process
Account Manager - Courteous/Friendly
Account Manager - Knowledgeable
Graphic Design
Accuracy of Proof
Price
Quality of Product
Delivery Date
Overall Experience
Did your Account Manager:
  Yes No N/A
Listen attentively and make every effort to understand your print needs?
Ensure that your information in our file was accurate? (i.e. phone, address, email, etc...)
Offer you any enhancements such as Foil, Glossy/Plastic Finish, etc.? (business card orders only)
Inform you about other products that would compliment your order?
If yes, check products below:
Postcard Program   Feature Sheets   Just Listed / Just Sold Postcards   Door Hangers
Presentation Folders   Stationey   Note Cards / Greeting Cards   Calendar Products
Magnet Products   Product Packages  
Your Experience:
  Yes No
For this order, did you visit the Colour Tech offices at any time?
If your order was handled by telephone or internet please tell us...
  Yes No
Was your order handled in a professional and courteous manner? (i.e. Phone answered promptly, Voicemails/Emails returned, etc...)
On average, how many business cards do you use each year? #
Would you like to receive a follow up call from one of our Customer Service Reps?
Do you regularly read the REM (Real Estate Marketing) Newspaper?
Would you order print products from Colour Tech again in the future?
Would you recommend Colour Tech to others for their printing needs?
Do you purchase print products from any other print companies?
Please tell us what other print products you may be interested in:
Please tell us how we can improve:
Contact Info
Full Name: *
E-Mail Address *
Company:
Daytime contact number:
Evening contact number:
* = required fields


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